Customer Context Retrieved Automatically
When issues update, related customer emails are retrieved automatically - context stays connected
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Message
Get a specific message from an agentmail inbox
Why this helps
Team members spend time searching for original customer emails when issues update - context is scattered between systems
- Related customer emails surface automatically when issues update
- No time spent searching email history
- Full context available in one place
- Better customer communication and issue resolution
Setup
Build it in a few focused steps.
- 1Connect Linear and Agent mail to Notis via the portal
- 2Set up a webhook trigger - you can send one from your backend when issues update
- 3Create an automation: 'When I send a webhook with a Linear issue ID, retrieve the related customer email from Agent mail'
- 4Test by triggering the webhook and verifying the email is retrieved
Questions about this workflow
How do you match issues to customer emails?
Include the issue ID or customer email in your webhook payload - Notis will search Agent mail for matching context.
Can this work for any issue or only specific ones?
You control which issues trigger the webhook, so you can filter to critical or customer-facing issues.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Agent mail. A trigger fires from one place; an action lands in another.
Linear triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Comment Received Trigger
Triggered when a comment is received.
Send Email
Send an email using agentmail api
Issue Created Trigger
Triggered when a new issue is created.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Connect any two apps with Notis in the middle.
Linear and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Agent mail.