See Customer Patterns Instantly
Customer feedback arrives as scattered issues in Linear. Notis automatically tags feedback by theme and sentiment in Affinda, so you spot trends and patterns without manual analysis.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Create Tag
Tool to create a new tag. use when you need to label documents in a specific workspace.
Why this helps
Feedback comes in constantly as separate issues, but you can't see themes or patterns. Is everyone complaining about the same feature? Are customers happy? You don't know because the data isn't organized for insights.
- Automatically organize feedback by theme and product
- See which complaints come up most frequently
- Identify quick wins and big problems instantly
- Build product roadmap based on customer voice
- Track sentiment over time
- Make decisions that customers actually want
Setup
Build it in a few focused steps.
- 1Connect Linear and Affinda to Notis.
- 2Create an automation: 'When a customer-feedback issue is updated in Linear, automatically tag it in Affinda by feature area, sentiment (positive/negative/neutral), and priority level.'
- 3Set the trigger to 'Issue Updated' with filters for feedback issues.
- 4Assign notifications to your product team.
- 5Test by updating a sample customer feedback issue in Linear.
Questions about this workflow
What themes should I tag?
Base tags on your product areas: performance, usability, pricing, support, integrations, reliability, etc. Notis will tag new feedback automatically.
Can I see feedback by sentiment?
Yes. Affinda filters feedback by positive, neutral, or negative, so you see what customers praise and what frustrates them.
How do I use tags to build a roadmap?
Look at tagged feedback by feature. If 20 customers request dark mode but only 2 request a calendar view, dark mode goes higher on the roadmap.
What if feedback doesn't fit one tag?
Notis can apply multiple tags to one piece of feedback. A complaint about both pricing and performance gets both tags.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Affinda. A trigger fires from one place; an action lands in another.
Linear triggers
Affinda actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Batch Update Annotations
Tool to update multiple annotations in one request. use when you need to modify parsed values or other fields across many annotations at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collection
Tool to create a new collection. use after you have a valid workspace id and want to group documents by a specific extractor within that workspace.
Comment Received Trigger
Triggered when a comment is received.
Create Document
Tool to upload a new document for parsing. use when you have the document file or a public url and need to extract structured data immediately.
Issue Created Trigger
Triggered when a new issue is created.
Create Organization
Tool to create a new organization. use when you have a unique organization name and want to group resources under it.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create RESTHook Subscription
Tool to create a new resthook subscription. use after confirming your webhook endpoint is ready to receive document event notifications.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Tag
Tool to create a new tag. use when you need to label documents in a specific workspace.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create Validation Result
Tool to create a validation result. use when recording validation outcomes for a document after parsing.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Workspace
Tool to create a new workspace. use when you need to programmatically create a workspace container within an organization.
Connect any two apps with Notis in the middle.
Linear and Affinda, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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