Resolved Issues Stop Clogging Your Email Campaigns
Mark an issue as resolved in Linear, and that customer is instantly removed from active campaign groups in ActiveTrail. Your campaigns target only current needs.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Delete Group Member
Tool to remove a member from a group in ActiveTrail. Use when you need to delete a contact from a specified group.
Why this helps
Resolved issues remain in active campaign segments, causing irrelevant emails and annoying customers. Manual list cleanup is tedious and gets skipped.
- Keep campaigns relevant by removing resolved issues
- Reduce unsubscribes from irrelevant emails
- Maintain list cleanliness automatically
- Respect customer time and inbox space
- Lower cost-per-send with smaller, focused segments
Setup
Build it in a few focused steps.
- 1Connect Linear and ActiveTrail to Notis.
- 2Tell Notis: 'When an issue status changes to Resolved, remove that person from the Active Customers group in ActiveTrail.'
- 3Select 'Issue Updated' and specify that you're watching for status changes.
- 4Choose your notification channel.
- 5Test by resolving a sample issue and verifying the contact is removed from the group within seconds.
Questions about this workflow
Which groups should the automation remove customers from?
You decide--tell Notis 'only remove from the Active segment' or 'remove from all groups except VIP.' Notis follows your rules.
What if a resolved customer has a new issue?
Tell Notis 'if they open a new issue, add them back to Active.' Notis can re-activate them automatically.
Does this delete the contact?
No--it only removes them from the group. Their contact record stays in ActiveTrail for future reactivation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to ActiveTrail. A trigger fires from one place; an action lands in another.
Linear triggers
ActiveTrail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Group Member
Tool to add a member to a group in ActiveTrail. Use when you need to add a contact to a specific group with their email and optional contact details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Contact Growth
Tool to retrieve executive report on contact growth showing daily active and inactive contact growth. Use when you need to measure the increase in amount of contacts over a date range.
Comment Received Trigger
Triggered when a comment is received.
Create or Update Group Member
Tool to create or update a member in a group. Use when you need to add a new contact to a specific group or update an existing member's details. The API will not return errors if the address is already in the group.
Issue Created Trigger
Triggered when a new issue is created.
Create a New Group
Tool to create a new group in ActiveTrail. Use when you need to add a new group to organize and segment contacts.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Contact
Tool to create a new contact in ActiveTrail. Use when you need to add a new contact to the system. Note: Newly created contacts won't be linked to any group, making email/SMS delivery impossible until assigned to a group. Either email or sms must be provided.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Content Category
Tool to create a new content category in ActiveTrail account. Use when you need to add a new category for organizing campaigns and templates.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create New Mailing List
Tool to create a new mailing list in ActiveTrail. Use when you need to add a new mailing list to organize and manage contacts.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create Order
Tool to create new orders in ActiveTrail commerce system. Use when you need to add order records with customer information, products, and transaction details. Accepts an array of order objects for batch creation.
Connect any two apps with Notis in the middle.
Linear and ActiveTrail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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