Find the right help article after a Landbot support question
Let Notis search your published Contentful help content when your backend sends a support question from Landbot.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Support questions often require searching several places for the current answer, especially when you are handling interruptions and other work.
- Brings likely help articles into the support workflow.
- Helps keep answers aligned with published guidance.
- Cuts down on context switching during support.
Setup
Build it in a few focused steps.
- 1Connect Landbot and Contentful graphql to Notis once through the portal.
- 2Create an automation in the portal or tell Notis you want a help-content lookup for incoming support questions.
- 3Write one plain-language instruction asking Notis to query published Contentful help content matching the webhook's question and report the best results.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one real support question and check that the returned articles are relevant.
Questions about this workflow
Will Notis send a reply to the customer?
This workflow only queries Contentful and reports results. Sending a customer reply would require a separate supported action.
What starts the automation?
Your backend sends an HTTP request to the Notis incoming webhook when the support question is ready.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Landbot to Contentful graphql. A trigger fires from one place; an action lands in another.
Landbot triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Landbot and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Contentful graphql.