Use cancellation feedback to guide a focused content review
When cancellation feedback arrives, have Notis gather published Contentful content that may relate to the customer's experience.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Feedback can be hard to connect to the customer-facing material that might explain confusion or unmet expectations.
- Makes relevant published content easier to review alongside feedback.
- Creates a repeatable step after cancellation signals arrive.
- Helps the team investigate clarity without searching manually.
Setup
Build it in a few focused steps.
- 1Connect Landbot and Contentful graphql to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to review content related to incoming cancellation feedback.
- 3Give Notis one instruction to query published Contentful material using the reason or theme delivered to the webhook and summarize matches.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one real, appropriately handled feedback example and review the results.
Questions about this workflow
Does this prevent a cancellation or contact the customer?
No. It gathers published content for an internal review.
Does Landbot start the workflow directly?
A backend connected to the Landbot flow sends the HTTP request to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Landbot to Contentful graphql. A trigger fires from one place; an action lands in another.
Landbot triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Connect any two apps with Notis in the middle.
Landbot and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Contentful graphql.