Move support escalations to the right GitHub owner
Make urgent customer problems land with a clear owner.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add assignees to an issue
Adds or removes assignees for a github issue; changes are silently ignored if the authenticated user lacks push access to the repository.
Why this helps
Escalations can wait too long when support records and engineering ownership are disconnected.
- Shortens the path from escalation to action.
- Clarifies technical ownership.
- Reduces manual handoff messages.
Setup
Build it in a few focused steps.
- 1Connect Knack and GitHub to Notis once through the portal.
- 2Create the automation in the portal or ask Notis to create it.
- 3Use this instruction: When a Knack support escalation arrives, assign the matching GitHub issue to the designated technical owner and report any missing match.
- 4Select an incoming webhook trigger, choose the run-report channel, and test with one escalation.
Questions about this workflow
Can this flag unmatched issues?
Yes. Include that exception-handling instruction in the prompt.
Can support remain in Knack?
Yes. The workflow only updates the related GitHub issue assignment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Knack to GitHub. A trigger fires from one place; an action lands in another.
Knack triggers
GitHub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Accept a repository invitation
Accepts a pending repository invitation that has been issued to the authenticated user.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List repositories starred by the authenticated user
Deprecated: lists repositories starred by the authenticated user, including star creation timestamps; use 'list repositories starred by the authenticated user' instead.
List stargazers
Deprecated: lists users who have starred a repository; use `list stargazers` instead.
Star a repository for the authenticated user
Deprecated: stars a repository for the authenticated user; use `star a repository for the authenticated user` instead.
Add email for auth user
Adds one or more email addresses (which will be initially unverified) to the authenticated user's github account; use this to associate new emails, noting an email verified for another account will error, while an existing email for the current user is accepted.
Add app access restrictions
Replaces github app access restrictions for an existing protected branch; requires a json array of app slugs in the request body, where apps must be installed and have 'contents' write permissions.
Add a repository collaborator
Adds a github user as a repository collaborator, or updates their permission if already a collaborator; `permission` applies to organization-owned repositories (personal ones default to 'push' and ignore this field), and an invitation may be created or permissions updated directly.
Add a repository to an app installation
Adds a repository to a github app installation, granting the app access; requires authenticated user to have admin rights for the repository and access to the installation.
Connect any two apps with Notis in the middle.
Knack and GitHub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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