Auto-draft WhatsApp templates for new Jira issues
New Jira issue? Notis automatically creates a WhatsApp template message you can send to your audience once the issue is resolved. No manual copywriting.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Why this helps
Communicating issue status or resolutions to customers or stakeholders requires manual message writing. This overhead often means announcements lag or get deprioritized.
- Message templates are pre-drafted based on issue details
- Faster announcements because writing is done upfront
- Consistent messaging across all issue communications
- Reduces cognitive load of composing status updates
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When a new Jira issue is created, draft a WhatsApp message template announcing the issue or update to stakeholders."
- 3Notis will extract issue details (title, description, priority) and compose a template.
- 4Specify the tone and audience (customers, team, partners).
- 5Test by creating an issue and reviewing the auto-drafted template in WhatsApp.
Questions about this workflow
Can I edit the template before sending?
Yes. Notis drafts it, but you review, refine, and approve before sending to your audience.
When should I send the template?
You decide. Common approach: draft when the issue is created, send when it's resolved or reaches a milestone.
What if the issue is internal only?
Ask Notis to skip template creation for issues marked 'internal' or with certain labels.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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