Route client issues instantly with WhatsApp buttons
New client issue in Jira? Notis sends WhatsApp buttons asking the team: 'Is this for Client X?', 'Priority?', 'Who's taking it?'. One tap per decision.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Client work requires rapid routing to avoid SLA misses. Manual confirmation of client, priority, and owner wastes time that should go to delivery.
- Client issues get routed in seconds, not hours
- No ambiguity: buttons confirm client and priority upfront
- Reduces back-and-forth 'who's handling this?' messages
- Helps you meet client SLAs by accelerating triage
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When a new Jira issue is created for a client, send WhatsApp buttons asking: 'Is this the right client?', 'What's the priority?', 'Who's available?'"
- 3Notis will detect client tags or custom fields and send routing buttons automatically.
- 4Define button options based on your common clients, priority levels, and team members.
- 5Test by creating a client issue and verifying button responses route it correctly in Jira.
Questions about this workflow
Which clients appear in the buttons?
Your active clients from Jira or a custom list. Ask Notis to include all or filter by high-value/active clients.
Can buttons assign the issue automatically?
Yes. When someone taps 'I'll take it', Notis can assign the issue to them instantly.
What if it's the wrong client?
They can tap 'Wrong client' and Notis will ask for correction or reassign.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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