Confirm issue closure with instant WhatsApp notifications
Jira issue closed? Notis sends the reporter and stakeholders a WhatsApp message confirming it's done and what to expect next. No more 'is this finished?' messages.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Issue closure is invisible to stakeholders waiting for resolution. Follow-up questions and manual confirmation create unnecessary back-and-forth.
- Reporters know immediately when their issue is resolved
- Reduces 'is this done?' status inquiries
- Stakeholders get closure confirmation without checking Jira
- Next steps (if any) are communicated proactively
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When a Jira issue is closed, send a WhatsApp message to the reporter and stakeholders confirming completion."
- 3Notis will extract issue resolution details and compose a closure message.
- 4Specify who should be notified (reporter, assignee, stakeholders, team).
- 5Test by closing a Jira issue and confirming closure messages arrive on WhatsApp.
Questions about this workflow
What info should the closure message include?
Issue title, resolution summary, any follow-up action, and (if relevant) a link to related documentation.
Can I ask for feedback when closing?
Yes. Ask Notis to include a quick survey or feedback request in the closure message.
What if an issue is closed by mistake?
The notification has already been sent, but you can ask Notis to send a correction or reopen notice if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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