Get instant WhatsApp alerts for external issue creation
Support form submitted? Bug reported via your website? Notis catches the webhook and sends your team an instant WhatsApp message. No missed tickets.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
External tools creating Jira issues (support forms, error trackers, customer feedback) often go unnoticed until someone checks Jira.
- External issues (support, bugs, feedback) are visible instantly
- No polling Jira; alerts come to your phone
- Response time to customer issues drops dramatically
- Works with any external tool that can send webhooks
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When my support form (or error tracker) sends a webhook, create a Jira issue and alert the team on WhatsApp."
- 3Notis will provide a webhook URL to paste into your external tool.
- 4Choose who should receive the WhatsApp alerts (support team, on-call, manager).
- 5Test by submitting a form or triggering the external tool and confirming the issue and alert arrive.
Questions about this workflow
How do I send a webhook to Notis?
Most tools (Zapier, custom scripts, webhooks) can send JSON to an HTTP endpoint. Notis provides the URL and shows examples.
Can I customize the alert message?
Yes. Tell Notis what data to include (customer name, subject, priority) and it will compose meaningful alerts.
What if the webhook data is incomplete?
Notis will fill in defaults or ask for clarification. You can map webhook fields to Jira fields in the automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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