Escalate critical Jira issues instantly via WhatsApp
Critical issue in Jira? Notis sends an urgent WhatsApp button message asking: 'Escalate to manager?' or 'Who can unblock this?' One tap mobilizes the team.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Critical issues get stuck because no one sees them or because escalation requires back-and-forth messages. This delays response by hours.
- Urgent issues get immediate visibility and action
- Button responses trigger escalation or assign rescue tasks instantly
- No delay waiting for someone to notice a blocker
- Team responds faster because the call to action is clear and immediate
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When a Jira issue is marked 'Critical' or 'Blocker', send a WhatsApp button message asking if the team can unblock it."
- 3Notis will detect the label or priority change and send the escalation message immediately.
- 4Define buttons like 'I can fix it', 'Escalate to X', or 'Needs planning'.
- 5Test by marking an issue as critical and verifying the urgent message arrives.
Questions about this workflow
How does Notis know what's critical?
By priority label (Critical, Blocker, Urgent) or custom field. You can also ask Notis to watch for keywords in issue titles.
Can I set a time window for escalations?
Yes. Ask Notis to only escalate during business hours or weekdays to avoid waking people up.
What if no one responds?
You can set a reminder after 15 minutes or auto-escalate to a manager if responses timeout.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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