Find customer records instantly in Stripe
A customer support issue lands in Jira but you need to manually search Stripe to find their billing history. This automation watches for customer issues and searches Stripe by email or name automatically—surfacing their full customer record, subscriptions, and payment history instantly in your Notis channel.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Search Stripe customers
Retrieves a list of stripe customers matching a search query that adheres to stripe's search query language.
Why this helps
Customer support issues require detective work. You toggle between Jira and Stripe, searching for customer info, billing history, and subscription details. This context switching burns time and leads to incomplete support responses.
- Customer data appears instantly without manual Stripe searches
- Support responses are faster and more informed
- Fewer context-switches between tools
- Complete customer history right in Jira workflow
Setup
Build it in a few focused steps.
- 1Connect Jira and Stripe to Notis
- 2Tell Notis: 'When a customer support issue arrives in Jira, search Stripe for that customer by email or name'
- 3Specify the Jira project where support issues land
- 4Test by creating a support issue with a customer email and verify Stripe results appear in your Notis channel
Questions about this workflow
How does Notis know which customer to search for?
Include customer email, name, or ID in the Jira issue. Notis uses that to search Stripe automatically.
What customer details are returned?
Notis shows customer name, email, subscriptions, payment history, and any notes or metadata Stripe has on file—everything needed for support.
Can I trigger this manually or only on new issues?
You can set it to trigger automatically on new issues, or you can ask Notis 'Search Stripe for customer X' anytime via chat or webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Stripe. A trigger fires from one place; an action lands in another.
Jira triggers
Stripe actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Project
Triggered when a new project is added in Jira
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
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When this happens · Trigger
Do this · Action
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