Access payment intent details instantly from Jira
A customer reports a payment problem in Jira but you need to search Stripe manually to find the payment intent and see what went wrong. This automation watches for payment issues and pulls the complete payment intent record instantly—status, failures, customer, amount—so you can diagnose problems fast.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
List payment intents
Retrieves a list of stripe paymentintents, optionally filtered and paginated using paymentintent ids as cursors.
Why this helps
Payment issues require manual investigation. You toggle between tools to understand what failed, why, and how to help the customer. This delays resolution and frustrates customers waiting for their money to go through.
- Payment intent details appear instantly when issues are reported
- Faster diagnosis of payment failures
- Customers get resolution faster
- Support team has complete payment context
Setup
Build it in a few focused steps.
- 1Connect Jira and Stripe to Notis
- 2Tell Notis: 'When a payment issue is created in Jira, retrieve the payment intent details from Stripe'
- 3Specify the Jira project or label for payment issues
- 4Test by creating a payment issue with a payment ID and verify Stripe details appear
Questions about this workflow
How does Notis know which payment intent to retrieve?
Include the payment ID, transaction ID, or customer email in the Jira issue. Notis searches Stripe and returns matching payment intents.
What details are included?
Notis shows amount, currency, status, failure reason, payment method, customer, and any notes—everything needed to understand what happened.
Can I trigger automatic retries based on failure reason?
Yes. Create a follow-up automation to retry certain failures automatically, or notify the customer if manual action is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Stripe. A trigger fires from one place; an action lands in another.
Jira triggers
Stripe actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Project
Triggered when a new project is added in Jira
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Jira and Stripe. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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