Get complete customer context on support escalations
A support issue escalates in Jira but the escalation team doesn't have the customer's billing and subscription history. This automation watches for escalations and retrieves the complete Stripe customer record instantly—subscriptions, payment history, account status—so the escalation team has context without hunting for data.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Retrieve customer
Retrieves detailed information for an existing stripe customer using their unique customer id.
Why this helps
Support escalations are slow because context is missing. You spend time gathering customer data instead of solving problems. Customers get frustrated waiting for escalated issues to be resolved.
- Escalation team gets full customer context instantly
- Resolve issues faster with complete data
- Reduce customer frustration from slow escalations
- Support staff feel empowered with information
Setup
Build it in a few focused steps.
- 1Connect Jira and Stripe to Notis
- 2Tell Notis: 'When a support issue in Jira is marked as escalated, retrieve that customer's complete record from Stripe'
- 3Specify the Jira status or label that marks escalations
- 4Test by escalating a support issue and verify the customer record appears in Notis with subscriptions and payment history
Questions about this workflow
Which customer fields are retrieved?
Notis retrieves name, email, subscriptions, payment methods, payment history, and custom metadata so escalation teams have complete context.
Can this trigger on other issue status changes?
Yes. Use this automation for any issue status change that requires customer data—not just escalations.
Can I include subscription renewal dates in the retrieval?
Yes. Notis includes renewal dates, billing cycles, and trial status so you know exactly when the customer's next charge occurs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Stripe. A trigger fires from one place; an action lands in another.
Jira triggers
Stripe actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Project
Triggered when a new project is added in Jira
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Jira and Stripe. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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