Process subscription cancellations instantly from Jira
A customer cancels in Jira but their Stripe subscription is still active, still charging them. This automation watches for cancellation confirmations in Jira and cancels their Stripe subscription instantly—ensuring accurate MRR, preventing angry refund requests, and keeping billing honest.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Why this helps
Cancellations in Jira don't flow to Stripe fast enough. Customers feel deceived when charged after canceling. You manually process cancellations and sometimes miss entries, creating billing disputes and customer service headaches.
- Subscriptions cancel in Stripe the instant churn is confirmed in Jira
- Customers aren't charged after cancellation
- MRR calculations are always accurate
- Reduces refund disputes and customer frustration
Setup
Build it in a few focused steps.
- 1Connect Jira and Stripe to Notis
- 2Tell Notis: 'When a customer issue is marked as canceled in Jira, cancel their Stripe subscription immediately'
- 3Specify the Jira status or label that indicates cancellation
- 4Test by marking a customer as canceled in Jira and verify the subscription cancels in Stripe within seconds
Questions about this workflow
Will customers be charged for the current billing period?
By default, subscriptions cancel at period end. You can configure Notis to cancel immediately if needed, but prorating is handled by Stripe automatically.
Can I automatically send a cancellation email to the customer?
Yes. Add a second automation step to send a goodbye email when the subscription is canceled, either from Stripe or from Notis.
What if the subscription is already in past-due status?
Notis cancels it regardless of status. Stripe handles prorating and any outstanding balance according to your settings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Stripe. A trigger fires from one place; an action lands in another.
Jira triggers
Stripe actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Project
Triggered when a new project is added in Jira
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Jira and Stripe. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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