Bring customer highlights into Jira follow-up
A change to a product issue is a useful time to revisit customer evidence. Ask Notis to retrieve relevant Dovetail highlights for the updated ticket.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
List Highlights
Tool to list all highlights in dovetail. use after authenticating with a valid workspace token when you need to retrieve the complete highlight list.
Why this helps
Teams can make follow-up decisions from ticket status alone without reconnecting to the customer evidence behind the work.
- Bring direct research evidence into issue follow-up.
- Make delivery discussions more grounded in customer feedback.
- Keep the changed issue reference alongside retrieved highlights.
Setup
Build it in a few focused steps.
- 1Connect Jira and Dovetail once in the Notis portal.
- 2Create an automation in Automations, or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to retrieve relevant Dovetail highlights using the updated issue context and summarize them with the Jira key.
- 4Select the Jira Updated Issue trigger for the configured project, then choose where run reports go.
- 5Test with one real issue update tied to a known research topic and inspect the returned highlights.
Questions about this workflow
Does the workflow create new highlights?
No. The available action lists existing highlights for retrieval.
Will this trigger when issue comments change?
No. Comment activity does not fire Jira's Updated Issue event.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Dovetail. A trigger fires from one place; an action lands in another.
Jira triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
New Project
Triggered when a new project is added in Jira
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Jira and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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