Keep Jira reporters ready for research follow-up
A useful issue often has a person behind it. Ask Notis to register available reporter details as a Dovetail contact when a new Jira issue appears.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
Why this helps
People associated with product feedback are easy to lose track of when contact details stay only in issue records.
- Keep available reporter identity close to research work.
- Reduce repeated contact entry when planning follow-up.
- Make people behind product feedback easier to locate.
Setup
Build it in a few focused steps.
- 1Connect Jira and Dovetail once in the Notis portal.
- 2Create an automation in Automations, or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to create a Dovetail contact from the reporter details present on each new issue, and skip records without usable identity.
- 4Choose the Jira New Issue trigger for the project you configure, then select a report destination.
- 5Test with one real issue that has reporter details and review the contact in Dovetail.
Questions about this workflow
Does Jira always provide contact details?
The workflow can only use details available in the issue event. Tell Notis to skip issues without enough identity information.
Does creating a contact add them to a research project?
The listed action creates a Dovetail contact. It does not itself add the person to a project or record an interaction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Dovetail. A trigger fires from one place; an action lands in another.
Jira triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
New Project
Triggered when a new project is added in Jira
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Jira and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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