Check unanswered support questions when Jira work changes
Pair an active issue change with a look at customer questions that still need a response.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Customer questions can remain unanswered while the team focuses on moving the related issue forward.
- Bring unanswered customer questions into an issue update review.
- Make support follow-up easier to spot during active work.
- Use returned bot question data to inform the next step.
Setup
Build it in a few focused steps.
- 1Connect Jira and Docsbot AI once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name, prompt, report channel, and trigger.
- 3In one instruction, ask Notis to list unanswered questions for the relevant Docsbot bot after a Jira issue changes and summarize follow-up needs using returned data.
- 4Pick the Jira Updated Issue trigger and choose where run reports go.
- 5Test with one real issue update and review the report.
Questions about this workflow
Can this match questions to a specific issue?
The action lists questions for a bot. A dependable issue-level match requires context or criteria supplied by you.
What IDs are needed?
Provide the valid Docsbot bot identifier.
Do comment changes count?
No. The Jira Updated Issue event does not fire on comment activity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Docsbot ai. A trigger fires from one place; an action lands in another.
Jira triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
New Project
Triggered when a new project is added in Jira
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Jira and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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