Bring Docsbot bot context into new Jira issue triage
Give issue triage a view of the support bot details that may matter to the reported problem.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Why this helps
Issue reviewers often have to leave triage to find out which bot settings and details apply to support.
- Include available bot context in a new issue review.
- Reduce context switching for support and engineering.
- Keep the triage summary limited to returned bot details.
Setup
Build it in a few focused steps.
- 1Connect Jira and Docsbot AI once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name, prompt, report channel, and trigger.
- 3In one instruction, ask Notis to fetch the relevant Docsbot bot details for a new Jira issue and summarize the returned context alongside the issue.
- 4Pick the Jira New Issue trigger and choose where run reports go.
- 5Test with one real issue and review the combined context.
Questions about this workflow
What does Docsbot need to fetch bot details?
The action requires valid team and bot ids, supplied in the prompt or available context.
Will it change bot settings?
No. Get Bot Details reads bot details for the triage review.
Does it trigger for issues outside the configured project?
No. Only issues in the configured Jira project produce the event.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Docsbot ai. A trigger fires from one place; an action lands in another.
Jira triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
New Project
Triggered when a new project is added in Jira
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Jira and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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