Turn Jira resolutions into customer updates
When a customer-facing issue reaches its update-ready point, get the approved resolution message started from the Jira change.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
A fix can be marked ready in Jira while the people waiting for a customer update are still chasing status across tools.
- Start the customer communication when an issue is updated.
- Keep the resolution announcement connected to its Jira record.
- Avoid manual follow-up to remember to start an approved broadcast.
Setup
Build it in a few focused steps.
- 1Connect Jira and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, tell Notis to act only when an updated issue is ready for a customer resolution update and includes an approved broadcast ID, audience override, and personalization data.
- 4Pick Jira Updated Issue as the trigger and choose where run reports should go.
- 5Test with one real issue update that represents a customer-ready resolution.
Questions about this workflow
Does every Jira change start a broadcast?
The instruction should only act on updates that indicate a customer-ready resolution and provide the required approved broadcast details.
Does Jira provide a list of customers waiting for the fix?
Not necessarily. Supply the audience override or other customer targeting details in the issue or instruction.
Can this send a message without an approved Customer.io broadcast?
No. Trigger Broadcast requires a specific broadcast to trigger. Provide its ID as part of the workflow context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Customerio. A trigger fires from one place; an action lands in another.
Jira triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Project
Triggered when a new project is added in Jira
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Jira and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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