Handle approved suppression requests from Jira
For an explicitly approved request, use the Jira issue as the record that prompts Customer.io profile suppression.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Why this helps
A privacy or compliance request can be easy to miss when the request record and the customer profile live in separate tools.
- Route an explicitly approved suppression request to Customer.io.
- Keep the request connected to its Jira issue for review.
- Avoid acting on unrelated Jira issues by requiring clear approval and identity details.
Setup
Build it in a few focused steps.
- 1Connect Jira and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, tell Notis to permanently suppress a profile only when the new issue explicitly confirms approval for suppression and identifies the exact person.
- 4Pick Jira New Issue as the trigger and choose where run reports should go.
- 5Test with one real approved request and confirm the identity is unambiguous.
Questions about this workflow
Will this suppress profiles for every Jira issue mentioning a customer?
No. The instruction should require an explicit approved suppression request and an unambiguous person identity.
Can suppression be undone automatically?
The available action permanently suppresses a profile and prevents re-addition. Do not use it for routine account updates or uncertain requests.
What if the Jira issue does not identify the person clearly?
Do not suppress a profile. The request needs to supply an exact identity that Notis can use to identify the Customer.io person.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Customerio. A trigger fires from one place; an action lands in another.
Jira triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Project
Triggered when a new project is added in Jira
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Jira and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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