Bring relevant help content into bug triage
Search existing Contentful guidance when a new Jira bug points to a feature users may be struggling with.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
Why this helps
Bug triage can miss existing customer guidance when support content sits outside the issue tracker.
- Retrieve potentially relevant support entries during triage.
- Help teams spot places where existing guidance may need review.
- Keep issue triage focused on the evidence available.
Setup
Build it in a few focused steps.
- 1Connect Jira and Contentful graphql once in the Notis portal.
- 2Create an automation for bug-related help lookup.
- 3Tell Notis to query Contentful for help entries related to each new bug and summarize matches for triage.
- 4Pick the Jira New Issue trigger and choose where run reports go.
- 5Test with one real bug issue and check the returned entries.
Questions about this workflow
Can it tell whether the help article is wrong?
It can compare issue details with returned content when you ask, but the query only provides the fields your Contentful schema returns. A person should review conclusions.
Can I limit this to bug issues?
The listed New Issue event covers new issues in the configured project and does not describe a type filter. Ask Notis to assess the issue details it receives.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Contentful graphql. A trigger fires from one place; an action lands in another.
Jira triggers
Contentful graphql actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CMA Token
Tool to retrieve a Contentful Management API (CMA) access token. Use when making CMA calls to ensure valid authorization.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
GraphQL Content API Persisted Query
Tool to execute a persisted GraphQL query via its SHA256 hash. Use after registering a query hash to run cached queries by hash. On first call include full query text; thereafter invoke with only hash and variables.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
GraphQL Content API Query
Tool to execute a GraphQL query against a specified space and environment. Use when fetching Contentful content via GraphQL after obtaining or providing a valid token.
New Project
Triggered when a new project is added in Jira
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Connect any two apps with Notis in the middle.
Jira and Contentful graphql, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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