Turn important Jira changes into customer follow-up reminders
A status or assignee change can mean someone needs to tell a customer what happens next. Let Notis create the Close reminder from the Jira update.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Why this helps
A change in Jira can prompt a customer update, but the follow-through often depends on someone remembering to create a separate reminder.
- Create reminders when relevant issue details change.
- Keep customer communication connected to the sales follow-up process.
- Describe the change that matters in one plain-language instruction.
Setup
Build it in a few focused steps.
- 1Connect Jira and Close once in the Notis portal.
- 2Create an automation in Automations, New Automation, and enter a name and prompt.
- 3Tell Notis which issue changes warrant a customer follow-up task and what that task should cover.
- 4Pick Jira Updated Issue as the trigger and choose a report channel.
- 5Test with one real issue update and review the task created in Close.
Questions about this workflow
Does Jira Updated Issue fire for comments?
The listed Jira event covers changes to an existing issue, such as its status or assignee. It does not fire on comment activity.
Can I limit reminders to certain changes?
Describe the changes and issue circumstances to act on in your prompt. The trigger is for updates in the configured project; it does not provide a separate filter-building screen.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Close. A trigger fires from one place; an action lands in another.
Jira triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
New Project
Triggered when a new project is added in Jira
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Connect any two apps with Notis in the middle.
Jira and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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