Save a repeatable Jira follow-up as an SMS template
When an issue update shows how your team should respond to a recurring situation, capture that wording in ClickSend as a reusable template.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Create SMS Template
Tool to create a new SMS template for reuse in campaigns. Use when you need to save an SMS message as a reusable template.
Why this helps
Common follow-up messages often get rewritten from scratch after the same kind of issue comes up again.
- Capture helpful response wording for future use.
- Keep common follow-up messages consistent.
- Avoid starting from a blank message each time.
Setup
Build it in a few focused steps.
- 1Connect Jira and ClickSend once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Describe which issue updates indicate a reusable reply and what content belongs in the template.
- 4Pick Jira Updated Issue as the trigger and choose where run reports go.
- 5Test with one real issue update and review the saved template.
Questions about this workflow
Does this send the template to anyone?
No. The action creates an SMS template in ClickSend. Sending messages requires a separate action.
Can it use issue history as a baseline?
Only information returned with the trigger can inform the template. If a comparison or historical context is needed but unavailable, include that information in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to ClickSend. A trigger fires from one place; an action lands in another.
Jira triggers
ClickSend actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
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New Project
Triggered when a new project is added in Jira
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Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
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Connect any two apps with Notis in the middle.
Jira and ClickSend, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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