Keep chatbot replies current as Jira issues change
When a Jira issue changes, send the relevant update to its linked Chatbotkit conversation and receive a reply grounded in the latest issue context.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Why this helps
A conversation can keep working from outdated status or ownership details when a Jira issue changes after the initial handoff.
- Share status and ownership changes with the linked conversation.
- Reduce stale answers caused by outdated issue details.
- Get a bot reply in the same conversation after an issue update.
Setup
Build it in a few focused steps.
- 1Connect Jira and Chatbotkit once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to send relevant changes from each Jira issue to its linked Chatbotkit conversation and return the bot reply.
- 4Pick the Jira Updated Issue trigger and choose where run reports should go.
- 5Test with a real issue that has a valid Chatbotkit conversation ID.
Questions about this workflow
Does this trigger on Jira comments?
No. Updated Issue fires when an issue field changes; it does not fire for comment activity.
What if the Jira issue has no conversation ID?
Notis needs a valid Chatbotkit conversation ID to send a message. Provide that relationship in the issue data or in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Chatbotkit. A trigger fires from one place; an action lands in another.
Jira triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Tool to send a message to a conversation and receive the bot’s reply. use after retrieving or initiating a conversation id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Integration
Tool to create a new integration. use when you need to set up a support channel integration for a bot after collecting the integration details.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create Skillset
Tool to create a new skillset. use when you need to group multiple skills into a single reusable unit.
New Project
Triggered when a new project is added in Jira
List Bots
Tool to retrieve a paginated list of all bots. use when you need to browse or manage multiple bots, and iterate pages via cursor.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
List conversation messages
Tool to list messages in a conversation with pagination. use after obtaining a conversation id to fetch messages page by page.
List Conversations
Tool to retrieve a paginated list of conversations. use when you need to page through conversation history.
List Datasets
Tool to list datasets. use when you need to browse or paginate through available datasets.
List Integrations
Tool to retrieve a list of trigger integrations. use when you need to browse or manage configured trigger integrations and iterate pages via cursor.
Connect any two apps with Notis in the middle.
Jira and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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