Stop eligible transcription orders when a Jira request is withdrawn
When a Jira issue is updated to show that a transcription request is withdrawn, have Notis cancel the matching Castingwords order if it is still eligible.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
A withdrawn request can be missed across tools, leaving an order running when no transcription work has begun.
- Reduce follow-up after a request is withdrawn.
- Make cancellation conditional on the file being eligible.
- Keep the cancellation attempt visible in a run report.
Setup
Build it in a few focused steps.
- 1Connect Jira and Castingwords once in the Notis portal.
- 2Create an automation in the portal under Automations, New Automation, or tell Notis to create one from any channel.
- 3Describe how to recognize a withdrawn request and identify its Castingwords audio file; ask Notis to cancel only when no transcription work has been done.
- 4Pick the Jira Updated Issue trigger and choose where run reports should go.
- 5Test with one real updated issue and an eligible Castingwords file.
Questions about this workflow
Can this refund every cancelled order?
No. Castingwords issues a refund if applicable, and the action is intended for files with no transcription work done, including pre-processing, audio processing, or error states.
What does the Jira issue need to identify?
The instruction needs to explain how the issue signals withdrawal and provide a way to identify the matching Castingwords file.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Castingwords. A trigger fires from one place; an action lands in another.
Jira triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
New Project
Triggered when a new project is added in Jira
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Jira and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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