Recheck customer follow-ups after Jira changes
Keep customer follow-ups visible when issue status, assignee, or other Jira details change.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
List Tasks
Tool to list tasks on the capsule account. use when you need to retrieve tasks with filters or embedded related data.
Why this helps
A changed Jira issue can alter customer priorities while Capsule follow-up tasks remain unnoticed.
- Prompt a review of related tasks after issue changes
- Keep follow-ups in view as Jira work evolves
- Reduce dropped customer actions
Setup
Build it in a few focused steps.
- 1Connect Jira and Capsule CRM once in the Notis portal.
- 2Create an automation in Notis by naming it and writing its prompt.
- 3In one instruction, ask Notis to list Capsule tasks and flag those plausibly related to the updated Jira issue for review.
- 4Pick Jira's Updated Issue trigger and choose where run reports should go.
- 5Test with one real issue update tied to a customer follow-up.
Questions about this workflow
Will it modify the Capsule tasks?
No. The listed action retrieves tasks for review; it does not update or complete them.
What Jira changes trigger it?
Changes to an existing issue in the configured project, including status, assignee, or other issue fields. Comments do not trigger it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Capsule crm. A trigger fires from one place; an action lands in another.
Jira triggers
Capsule crm actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Capsule CRM Party
Tool to create a party in capsule crm. use when you have collected a person's or organisation's details and need to add a new record.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Party
Tool to fully delete a specific party (person or organisation) from capsule crm. use when you need to completely remove a party after confirming no active references remain.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
List Deleted Opportunities
Tool to list opportunities deleted or restricted since a given date. use when you need to identify recently deleted or restricted opportunities.
New Project
Triggered when a new project is added in Jira
List deleted parties
Tool to retrieve parties deleted since a given date. use when you need to sync deletions.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
List Entries By Date
Tool to list notes, emails, and completed party tasks in descending order by entry date. use when you need the most recent entries first after authenticating.
List Organisation Employees
Tool to list employees linked to a specific organisation (party). use when you need to retrieve all employees under a given organisation.
List Parties
Tool to list all parties (contacts) on the account. use when you need to fetch contacts with optional filters or embed additional related data.
List Projects
Tool to list projects (cases) from capsule crm. use when you need a paginated or filtered view of projects.
Connect any two apps with Notis in the middle.
Jira and Capsule crm, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Capsule crm.