Give urgent Jira issues a phone follow-up
When a customer issue needs a conversation, let Notis start the Callpage callback from the Jira issue.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
Urgent customer problems can lose momentum when teams rely on someone to notice an issue and arrange a call manually.
- Bring phone follow-up into the flow of a newly created customer issue.
- Reduce manual handoffs for issues that need a conversation.
- Use a scheduled callback when a call should happen later.
Setup
Build it in a few focused steps.
- 1Connect Jira and Callpage once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to initiate or schedule a Callpage callback for new Jira issues that describe an urgent customer problem needing a phone conversation.
- 4Pick the Jira New Issue trigger and choose where run reports should go.
- 5Test with one real urgent customer issue and review the run report.
Questions about this workflow
How does Notis know an issue is urgent?
Explain in your instruction how to recognize an urgent customer issue from the information Jira provides, such as its priority or description.
Does this replace the Jira issue?
No. The Jira issue remains the record of the problem; Callpage is used to initiate or schedule a callback.
Can the callback be scheduled?
Yes. Ask Notis to schedule it through the selected Callpage widget.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Callpage. A trigger fires from one place; an action lands in another.
Jira triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Project
Triggered when a new project is added in Jira
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Jira and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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