Turn Jira issue escalations into callbacks
When an existing case changes and needs a conversation, send the next step to Callpage.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Widget Call or Schedule
Tool to initiate or schedule a call via widget. use when you need to call immediately or schedule at the first available timeslot through a widget.
Why this helps
A change to an existing case can call for personal follow-up, but that need is easy to miss among other updates.
- React to meaningful changes on existing Jira issues.
- Move cases that need a conversation toward a callback.
- Keep callback decisions tied to the updated issue context.
Setup
Build it in a few focused steps.
- 1Connect Jira and Callpage once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3In one instruction, ask Notis to start or schedule a Callpage callback when an updated Jira issue indicates that customer phone follow-up is needed.
- 4Pick the Jira Updated Issue trigger and choose where run reports should go.
- 5Test with one real issue update and review the run report.
Questions about this workflow
Does this trigger on Jira comments?
The Updated Issue event does not fire on comment activity. It fires when an existing issue in the configured project is changed.
Can the instruction distinguish useful updates from routine edits?
You can describe which changes or issue context should prompt a callback. The trigger itself fires for issue changes in the configured project.
Can Notis schedule follow-up for later?
Yes. Ask Notis to schedule the callback through Callpage when a later call is appropriate.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Callpage. A trigger fires from one place; an action lands in another.
Jira triggers
Callpage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get All Managers
Tool to retrieve a list of managers for a specific widget with pagination. use when you need to page through all managers assigned to a widget after confirming its id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All SMS Messages
Tool to retrieve all sms messages for a widget. use when you need to fetch both default and custom sms templates after confirming the widget exists.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Get All Users
Tool to retrieve a list of all users with pagination. use when you need to page through all users in your callpage account to synchronize or audit user records.
New Project
Triggered when a new project is added in Jira
Get All Widgets
Tool to retrieve a list of widgets with pagination. use when you need to page through all widgets after api authentication.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get API Root
Tool to get the root api greeting. use to verify connectivity and retrieve the initial api greeting after setting the api key.
Get Manager Status Statistics
Tool to retrieve statistical data about manager statuses. use when you need summary counts of enabled and disabled managers for a specific widget.
Get SMS Statistics
Tool to retrieve statistical data about sms messages. use when you need summary counts of sms messages for a given widget.
Get Widget
Tool to retrieve details of a specific widget by id. use when you have a widget id and need its complete configuration.
Connect any two apps with Notis in the middle.
Jira and Callpage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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