Check FAQ coverage when new Jira work appears
Spot a possible gap between emerging work and existing chatbot answers by reviewing Botsonic FAQs alongside a new Jira issue.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Why this helps
New product or support topics can appear in Jira before anyone checks whether chatbot FAQs address them.
- Bring existing FAQs into a new issue review.
- Help find candidate gaps for a human to assess.
- Keep chatbot coverage discussions close to incoming work.
Setup
Build it in a few focused steps.
- 1Connect Jira and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name and prompt.
- 3Tell Notis to retrieve Botsonic FAQs for relevant new issues and summarize likely coverage gaps using the issue details available.
- 4Pick the Jira New Issue trigger and choose where run reports should go.
- 5Test with one real customer-facing issue and review the result.
Questions about this workflow
Can the workflow know whether an FAQ is complete?
It can compare available FAQ and issue text, but completeness depends on context and criteria your team supplies. Treat the result as a review aid.
Does it create missing FAQs?
No. The listed FAQ action retrieves existing entries; a person can decide what content to add.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Botsonic. A trigger fires from one place; an action lands in another.
Jira triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Tool to bulk upload urls for bot training. use when you need to upsert multiple document urls into a bot in one request.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Project
Triggered when a new project is added in Jira
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get All Bot Data
Tool to retrieve all data associated with the bot, including files and resources. use when you need a comprehensive export of bot assets for backup or inspection.
Get All Bots
Tool to retrieve all bots associated with the account. use when you need to list existing bots after authentication.
Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Jira and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Botsonic.