Check chatbot FAQs when tracked Jira work changes
A change to a product or support issue can affect customer answers. Bring Botsonic's FAQs into the review while the Jira change is fresh.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Why this helps
Teams can ship or track a change while old chatbot answers remain unnoticed and unreviewed.
- Put existing FAQ entries in front of reviewers after relevant issue changes.
- Keep review anchored to a real Jira issue event.
- Make clear that issue context is needed to assess whether an answer is affected.
Setup
Build it in a few focused steps.
- 1Connect Jira and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name and prompt.
- 3Tell Notis to retrieve the Botsonic FAQs after specified relevant issue changes and summarize entries needing human review using the supplied issue context.
- 4Pick the Jira Updated Issue trigger and choose where run reports should go.
- 5Test with one real issue update and inspect the FAQ review report.
Questions about this workflow
Will the automation know which FAQ is affected?
It can review the returned FAQs against issue context available to it. Provide product change details if the issue event does not include enough context.
Does this edit FAQ answers?
No. The listed FAQ action retrieves FAQ entries; the result is for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Botsonic. A trigger fires from one place; an action lands in another.
Jira triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
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New Project
Triggered when a new project is added in Jira
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Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
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Get All Conversations
Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Jira and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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