Keep opening prompts in view as Jira work changes
Issue changes can shift what users need help with. Bring Botsonic's starter questions into the review before stale prompts become easy to overlook.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Get All Starter Questions
Tool to retrieve all starter questions. use after authenticating when you need to list the bot’s opening prompts.
Why this helps
Teams may update a product issue and forget to revisit the chatbot prompts that guide users to help.
- Review existing prompts at the moment tracked work changes.
- Help spot potential prompt mismatches with supplied issue details.
- Keep edits deliberate by showing current wording first.
Setup
Build it in a few focused steps.
- 1Connect Jira and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, with a name and prompt.
- 3Tell Notis which Jira changes should prompt a starter question inventory and how to report possible wording that needs review.
- 4Pick the Jira Updated Issue trigger and choose where run reports should go.
- 5Test with a real issue change and review the retrieved prompts.
Questions about this workflow
Does this action change the prompts?
No. It retrieves starter questions. To update one, use its confirmed ID and approved wording with the update action.
Does this trigger on Jira comments?
No. The listed event is for issue changes and does not fire on comment activity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Botsonic. A trigger fires from one place; an action lands in another.
Jira triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot Data
Tool to delete specific bot data using its id. use when you need to remove outdated or irrelevant data after confirming the data identifier.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Delete Starter Question
Tool to delete a specific starter question by its unique identifier. use after confirming the id of the starter question you want to remove.
New Project
Triggered when a new project is added in Jira
Delete Uploaded File
Tool to delete a specific uploaded file by its id. use when you need to remove a file from the bot's data repository after confirming the file id.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
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Tool to retrieve all conversations related to the bot. use after authentication when you need a paginated list of conversation threads for review or analytics.
Get All FAQs
Tool to retrieve all frequently asked questions associated with the bot. use after authenticating the bot and when you need to list or manage its faq entries.
Connect any two apps with Notis in the middle.
Jira and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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