Prepare a customer notice draft from a new Jira issue
A new customer-impact issue can be the cue to prepare a notice. Start a BigMailer draft from the details already in Jira.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Why this helps
When a service issue needs customer communication, the first notice can stall while teams copy details between tools.
- Create a notice draft from relevant new issues.
- Keep the draft tied to the reported issue details.
- Give the team a reviewable starting point for customer communication.
Setup
Build it in a few focused steps.
- 1Connect Jira and BigMailer once in the Notis portal.
- 2Create an automation and give it a clear name.
- 3Tell Notis to create a BigMailer transactional campaign draft for new Jira issues that describe customer impact, using only details present in the issue.
- 4Pick the Jira New Issue trigger for your project and choose where run reports go.
- 5Test with one real customer-impact issue.
Questions about this workflow
Will every new issue create a notice?
The trigger fires for new issues in the configured project. In your instruction, ask Notis to create a draft only when the issue describes customer impact.
Will Notis invent missing incident details?
The instruction should limit the draft to information available in the issue. Details not present there need to be supplied by your team.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Bigmailer. A trigger fires from one place; an action lands in another.
Jira triggers
Bigmailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Transactional Campaign
This tool creates a new transactional campaign within a specified brand in bigmailer. it allows users to programmatically create new transactional campaigns by using the provided parameters (brandid, name, subject, fromname, fromemail, htmlcontent, etc.). the api endpoint returns details such as campaignid, name, status, and created at when a campaign is successfully created.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
This tool retrieves information about the authenticated user in bigmailer using the get /me endpoint. it requires only authentication and no additional parameters, making it ideal for verifying api connectivity and retrieving essential user details.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
List All Brands
This tool retrieves a list of all brands associated with the authenticated bigmailer account. it allows users to view and manage their brands. the operation is executed via a simple get request to the /brands endpoint and requires proper authentication using the x-api-key header. the response is a json array containing information such as brand id, brand name, and other related details.
New Project
Triggered when a new project is added in Jira
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Connect any two apps with Notis in the middle.
Jira and Bigmailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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