Find Ascora customer records from Jira
Give customer questions a clear next step by having Notis look up relevant Ascora records from a Jira issue.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Why this helps
Customer questions in Jira can sit unanswered while someone switches systems to find the right customer record.
- Bring customer lookup into the Jira issue flow
- Reduce context switching for routine questions
- Surface missing or ambiguous customer details for follow-up
Setup
Build it in a few focused steps.
- 1Connect Jira and Ascora once in the Notis portal.
- 2Create an automation named Jira customer lookup.
- 3In one instruction, tell Notis which Jira issues need a customer lookup and how to summarize matching Ascora customer results, flagging uncertain matches.
- 4Pick Jira New Issue as the trigger and choose where run reports should go.
- 5Test with one real customer question issue and check the returned summary.
Questions about this workflow
Does this update Ascora customer records?
No. The selected Ascora action retrieves a list of customers. The workflow can summarize returned information for the Jira request.
Can it determine a customer if the issue has incomplete details?
Notis can inspect the available customer results, but the issue or customer data must provide enough information to identify a match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Ascora. A trigger fires from one place; an action lands in another.
Jira triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
New Project
Triggered when a new project is added in Jira
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Connect any two apps with Notis in the middle.
Jira and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Ascora.