Find the Altoviz customer behind a Jira request
When an issue includes a customer email, bring the matching Altoviz customer details into the follow-up.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Find Customer by Email
This tool allows you to find a customer in altoviz by their email address. this is a standalone action that doesn't require any resource ids or dependencies on other tools.
Why this helps
A billing question in Jira can require a separate search in Altoviz before anyone can act on it.
- Reduce app switching during billing follow-up.
- Return customer details alongside the Jira issue context.
- Make missing email details visible in the run report.
Setup
Build it in a few focused steps.
- 1Connect Jira and Altoviz once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3In one instruction, ask Notis to find the Altoviz customer using the email in each relevant new Jira issue and report when there is no email or match.
- 4Pick the Jira New Issue trigger and choose where run reports should go.
- 5Test with one real issue that includes a customer email.
Questions about this workflow
What if the Jira issue has no email address?
The prompt can ask Notis to report that the lookup could not be done because no email was present.
Will the workflow change customer information?
No. This action searches for a customer by email and returns details; it does not update the customer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Altoviz. A trigger fires from one place; an action lands in another.
Jira triggers
Altoviz actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Product
Creates a new product in the altoviz system. this tool allows for the independent creation of a product with all necessary details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Product
This tool allows you to delete an existing product from altoviz. the action permanently removes the product from the system.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Find Contact by Email
This tool allows searching for contacts in altoviz using an email address. the action is independently executable and returns contact details if found.
New Project
Triggered when a new project is added in Jira
Find Customer by Email
This tool allows you to find a customer in altoviz by their email address. this is a standalone action that doesn't require any resource ids or dependencies on other tools.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Find Product by Number
This tool allows users to find products in altoviz using the product number. it retrieves detailed product information including id, name, number, description, price, and other relevant metadata. it is a critical operation for product management in altoviz.
Get Classifications List
This tool retrieves a list of classifications from the altoviz platform. classifications are essential for producing accounting registers from user-created invoices. it can fetch all classifications or filter them by type.
Get Units List
This tool retrieves a list of all available units in the altoviz system. units are used for product measurements and quantity specifications in various transactions.
Get VAT Rates
This tool retrieves a list of all available vat rates from altoviz. it's essential for creating and managing invoices and quotes where vat calculations are required. it supports retrieving vat rates, validating them for different regions, and ensuring correct tax calculations in financial documents.
Connect any two apps with Notis in the middle.
Jira and Altoviz, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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