Carry Jira escalations into Agiled support
Capture customer-facing escalations as Agiled tickets when the Jira issue changes in a way you specify.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Escalation details can stay buried in issue updates while the person responsible for customer follow-up waits for context.
- Make escalation follow-up easier to track.
- Carry relevant issue details into a support record.
- Apply a clear escalation rule from your prompt.
Setup
Build it in a few focused steps.
- 1Connect Jira and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, and add a name and prompt.
- 3Ask Notis to create an Agiled ticket for specified escalation changes and describe the ticket subject, message, and priority.
- 4Select the Jira Updated Issue trigger for the relevant project and choose where run reports go.
- 5Test with a real escalation update; provide any required user ID if it is not available from the issue.
Questions about this workflow
Can it create tickets for only high-priority changes?
Describe the qualifying changes in the prompt. Updated Issue fires for issue field changes in the selected project.
What if the Jira issue does not identify an Agiled user?
Provide the required Agiled user ID in the instruction or another available context. The ticket action requires a user ID.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Agiled. A trigger fires from one place; an action lands in another.
Jira triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Project
Triggered when a new project is added in Jira
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Jira and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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