Give customer requests a home in Agiled support
Translate customer-facing Jira intake into a ticket your support process can track.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
A customer request entered as an issue can lose its support context when teams work from separate tools.
- Separate support requests from other incoming issues using your prompt rule.
- Carry request details into a ticket for follow-up.
- Reduce missed handoffs between product and support.
Setup
Build it in a few focused steps.
- 1Connect Jira and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, with its name and prompt.
- 3Tell Notis what qualifies as a customer request and how to form the Agiled ticket subject, message, and priority.
- 4Select the Jira New Issue trigger for the project and choose where run reports go.
- 5Test with one real request and supply a required Agiled user ID if the issue does not provide one.
Questions about this workflow
Can this separate customer requests from bugs?
Yes, if the issue details give Notis enough information to apply the distinction you describe in the prompt.
What information is required for an Agiled ticket?
The action requires a subject, message, priority, and user ID. Provide any required information that is absent from the Jira issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Agiled. A trigger fires from one place; an action lands in another.
Jira triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
New Project
Triggered when a new project is added in Jira
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Jira and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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