Acknowledge customer work from Jira
Help customers know their request has been seen by turning relevant new issues into a clear acknowledgment email.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Send Email
Send an email using agentmail api
Why this helps
Customer requests can be logged in Jira while the acknowledgment email is still waiting to be written.
- Close the loop sooner
- Use issue details to explain the next step
- Reduce manual acknowledgment drafting
Setup
Build it in a few focused steps.
- 1Connect Jira and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3Describe when an acknowledgment is appropriate and what it should say, then pick Jira's New Issue trigger.
- 4Choose where run reports go and test with one real issue.
Questions about this workflow
Will every new issue receive a customer email?
The instruction should explain which issues warrant an acknowledgment and who should receive it, using details available in Jira.
Can the message promise a resolution date?
Only include a date or commitment if you provide that information or it is present in the available issue details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Agent mail. A trigger fires from one place; an action lands in another.
Jira triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Send Email
Send an email using agentmail api
New Project
Triggered when a new project is added in Jira
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Connect any two apps with Notis in the middle.
Jira and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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