Connect Jira updates to customer email context
Use issue changes as a cue to review relevant customer correspondence before deciding whether to follow up.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
List Messages
List messages from an agentmail inbox
Why this helps
The ticket may move forward while customer email context remains buried in the inbox.
- Make follow-up more timely
- Review relevant correspondence in context
- Avoid unnecessary inbox switching
Setup
Build it in a few focused steps.
- 1Connect Jira and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3Ask Notis to list customer messages related to the updated issue, then pick Jira's Updated Issue trigger.
- 4Choose where run reports go and test with one real issue update.
Questions about this workflow
Does the workflow send a customer reply?
No. It lists related messages so you can review them and decide what to send.
What if the issue has no customer details?
Notis can only search using the details available in the issue and connected inbox.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Agent mail. A trigger fires from one place; an action lands in another.
Jira triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Send Email
Send an email using agentmail api
New Project
Triggered when a new project is added in Jira
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Connect any two apps with Notis in the middle.
Jira and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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