Create a contact record for new issue reporters
Keep people who report issues from getting lost between your product and customer records.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Create contact
Creates a new contact in activecampaign with the specified details. this action allows you to create a new contact with basic information like email, name, phone, organization details, and tags. the email address is the only required field, while all other fields are optional.
Why this helps
A reporter who is not yet in ActiveCampaign can be hard to include in the team's follow-up process.
- Create a contact record when a new issue includes a reporter email.
- Use available reporter details to reduce duplicate entry.
- Make issue reporters easier to include in later follow-up.
Setup
Build it in a few focused steps.
- 1Connect Jira and ActiveCampaign once in the Notis portal.
- 2Create an automation by telling Notis to create an ActiveCampaign contact from the Jira reporter when the event includes an email address.
- 3Pick the Jira New Issue trigger.
- 4Choose where run reports should go.
- 5Test with one real Jira issue that includes a reporter email.
Questions about this workflow
What if the reporter is already a contact?
This action creates a contact. Tell Notis to proceed only when the reporter is not already represented, if the available data supports checking that.
Is email required?
Yes. Email is the only required field for the create contact action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Active campaign. A trigger fires from one place; an action lands in another.
Jira triggers
Active campaign actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add contact note
Add a note to a contact in activecampaign. the note will be associated with a contact as a subscriber type. the tool will first find the contact id using the provided email address and then create the note.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact to Automation
This tool adds an existing contact to a specific automation in activecampaign. it first looks up the contact by email address to get their id, then adds them to the specified automation using the /api/3/contactautomations endpoint.
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Add Secondary Contact to Deal
This tool adds a secondary contact to an existing deal in activecampaign. if the deal has no primary contact set, this contact will be set as primary if no role is specified. the tool requires the user to have permission to manage deals and expects parameters like contact id (required), deal id (required), and role id (optional).
New Project
Triggered when a new project is added in Jira
Create Account
This tool creates a new account in activecampaign. it represents a business or organization and allows programmatic account creation. the tool requires the account name and optionally accepts parameters such as account url, owner, and custom fields.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create contact
Creates a new contact in activecampaign with the specified details. this action allows you to create a new contact with basic information like email, name, phone, organization details, and tags. the email address is the only required field, while all other fields are optional.
Create contact task
Create a task associated with a contact in activecampaign. this action allows you to create a new task that will be associated with a specific contact in your activecampaign account. the task can include details such as due date, title, description, and can be assigned to a specific user.
Create Deal Pipeline
Creates a new deal pipeline in activecampaign. a deal pipeline is a visual representation of your sales process that helps organize and track deals through different stages. when you create a new pipeline, it automatically comes with three default stages: 'to contact,' 'in contact,' and 'follow up.'
Create Deal Task Type
This tool creates a new deal task type in activecampaign. deal task types are used to categorize and organize tasks associated with deals, and they are an important feature for maintaining a structured task management system within the deals pipeline. this action complements the existing active campaign create deal task action by enabling the creation of custom task types that can be used when creating deal tasks.
Connect any two apps with Notis in the middle.
Jira and Active campaign, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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