Keep weekly event support volume visible
A recurring ticket count helps you notice busy periods before the support queue feels unmanageable.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Tickets Count Report
Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range.
Why this helps
Without a routine count, changing event support volume can be difficult to notice early.
- See ticket volume over a consistent period.
- Make workload trends easier to discuss and plan around.
- Avoid manually pulling the same count every week.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation and ask Notis in plain language to retrieve the SupportBee ticket count report for the previous week.
- 3Choose a weekly recurring schedule.
- 4Choose where Notis should report each run.
- 5Test the automation and verify the date range in the report.
Questions about this workflow
Does the count automatically isolate Humanitix tickets?
The action returns ticket counts for the requested period. Ask Notis to use any available relevant context, and confirm the report scope suits your needs.
Can this help with event planning?
Yes. A steady count can help you compare support workload across periods when reviewing event operations.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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