See how quickly event support gets its first response
A small weekly metric check can show whether attendee questions are being picked up promptly.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Avg First Response Time Report
Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.
Why this helps
Response speed is hard to assess when support work is spread across busy event weeks.
- Review first-response performance on a steady cadence.
- Notice changes without manually assembling a report.
- Use a simple metric to guide support planning.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create an automation with a plain-language instruction to retrieve the SupportBee average first-response report for the prior week.
- 3Choose a weekly recurring schedule.
- 4Select a channel for run reports.
- 5Run one example and confirm the reporting period and data look right.
Questions about this workflow
Does this report identify individual attendee tickets?
The selected action returns average first-response time data points, not individual ticket details.
Can the report cover another period?
Describe the period you want in the plain-language prompt and use a recurring schedule that supports the review cadence.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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