Review the week's event support reply workload
Use a recurring reply count to see how much follow-up the week required and plan capacity accordingly.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Replies Count Report
Tool to get replies count data points over time. use when analyzing agent reply performance over a date range.
Why this helps
Support effort is easy to underestimate when replies happen in small bursts across the week.
- Review response activity with a consistent weekly measure.
- Make support effort easier to see alongside event work.
- Avoid rebuilding the same report manually.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create an automation and ask Notis in plain language to retrieve the SupportBee replies count report for the prior week.
- 3Choose a weekly recurring schedule.
- 4Choose a channel for run reports.
- 5Test the report and confirm its date range.
Questions about this workflow
Does this count only replies to Humanitix-related tickets?
The report action provides reply count data over time. Confirm its scope and use the results as a workload signal.
Can I use this for capacity planning?
Yes. A recurring reply count can help compare support activity across event periods.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
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Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
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Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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