Bring renewed event questions back into view
When an attendee adds a meaningful update, make sure the conversation returns to the queue that needs attention.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Mark SupportBee Ticket as Unanswered
Tool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status.
Why this helps
A previously answered thread can stay out of sight even after new information calls for another response.
- Return renewed questions to an active follow-up state.
- Make reopened work visible in the support queue.
- Avoid relying on memory to revisit an old conversation.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation with one plain-language instruction to find the matching previously answered ticket when the webhook reports a new question.
- 3Ask Notis to mark it unanswered only when the new information requires a response.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with a real follow-up case and verify the ticket status.
Questions about this workflow
Will this reopen every answered ticket?
No. The prompt should restrict the action to a matching ticket with genuinely new information that needs a reply.
What if no matching ticket is found?
Ask Notis to report that no match was found rather than changing another ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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