Keep answered event tickets up to date
Close the loop on ticket status after a useful reply so the queue reflects what still needs attention.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Mark SupportBee Ticket as Answered
Tool to mark a ticket as answered. use after sending response to update ticket status.
Why this helps
A sent reply does not help queue clarity if the ticket still appears to need an answer.
- Keep ticket status aligned with a completed reply.
- Make the active queue easier to scan.
- Reduce separate cleanup steps after responding.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation in the portal or tell Notis the workflow in plain language.
- 3In one instruction, ask Notis to locate the matching ticket, post the verified reply, and mark it answered only after the reply succeeds.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one real ticket and confirm its reply and status.
Questions about this workflow
Should every webhook mark a ticket answered?
No. The instruction should only mark a ticket answered after a relevant reply has been posted successfully.
What if the request needs more investigation?
Keep it out of the answered path by asking Notis to leave unresolved tickets unchanged.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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