Answer attendee questions with event context
Give recurring attendee questions a faster route to a useful, consistent response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Why this helps
Switching between event details and support conversations makes straightforward attendee replies take longer.
- Use event context to make replies more relevant.
- Reduce repeated searching before answering common questions.
- Keep attendee communication in the existing SupportBee thread.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation in the portal or tell Notis what response workflow you want.
- 3In one plain-language instruction, ask Notis to use the webhook request context to find the matching ticket and reply with verified event information.
- 4Choose an incoming webhook trigger and select a channel for run reports.
- 5Test with one real attendee question and review the reply in SupportBee.
Questions about this workflow
Will this create a new ticket?
This workflow uses the SupportBee reply action, so the instruction should target an existing matching ticket.
Can the reply use current event details?
Ask Notis in the prompt to rely on the Humanitix context provided with the webhook and avoid guessing missing details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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