Find related support tickets before acting
Bring existing conversations into view before creating another thread or repeating investigation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Tickets
Tool to list tickets. use when you need a paginated view of tickets with optional filters.
Why this helps
Starting from scratch can create duplicate tickets and repeated work when an issue already has a conversation.
- Check for related conversations before taking the next step.
- Reduce duplicate investigation across event support.
- Make existing ticket context easier to find.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create an automation and describe the ticket lookup in plain language.
- 3Ask Notis to list SupportBee tickets that appear related to the Humanitix context supplied by the webhook.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with one event issue that has a known ticket.
Questions about this workflow
Does this create or update a ticket?
No. It uses the list tickets action to retrieve ticket records for review.
Can it reliably identify duplicates?
It can surface likely related tickets based on the context and instruction; review the results before treating them as duplicates.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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