See the full ticket discussion before following up
Check the conversation history before responding so you can avoid asking attendees to repeat themselves.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Ticket Comments
Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.
Why this helps
Missing prior comments creates repeated questions and extra mental effort during support handoffs.
- Review ticket comments before continuing a conversation.
- Make handoffs less dependent on verbal context.
- Reduce repeated questions to attendees.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation and describe the ticket lookup and comment review in plain language.
- 3Ask Notis to use the webhook context to find the matching ticket and list its comments.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with a ticket that has known comments and check the returned history.
Questions about this workflow
Does this post a reply?
No. It retrieves comments for context so the next response can be informed.
What if the ticket match is uncertain?
Ask Notis to report the ambiguity and avoid retrieving comments for an unrelated ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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