Find available teams before routing event issues
Get the current team list when ownership is unclear, without stopping to search through settings.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch SupportBee Teams
Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.
Why this helps
Uncertainty about team ownership adds friction when an event issue needs quick attention.
- Retrieve the current team list when ownership is uncertain.
- Reduce time spent searching for the right support destination.
- Make a more informed handoff decision.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation and describe the team lookup in plain language.
- 3Ask Notis to fetch SupportBee teams when the webhook reports an event issue with unclear ownership.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with a real routing question and confirm the team list is current.
Questions about this workflow
Does this assign a ticket?
No. It fetches the available SupportBee teams so you can identify an appropriate destination.
Can it choose a team automatically?
The prompt may ask Notis to recommend from the returned teams using the provided context, but verify the choice before relying on it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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