Check team details before an event handoff
Get the details of the team already identified for an issue before passing work along.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch SupportBee Team by ID
Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.
Why this helps
A handoff can stall when the assigned team's details are not readily available.
- Retrieve information for a known team when needed.
- Make handoff context easier to confirm.
- Reduce time spent searching for team details.
Setup
Build it in a few focused steps.
- 1Connect Humanitix and SupportBee to Notis once through the portal.
- 2Create a new automation and describe the team detail lookup in plain language.
- 3Ask Notis to fetch details for the verified SupportBee team identified by the webhook context.
- 4Choose an incoming webhook trigger and a channel for run reports.
- 5Test with a known team and confirm the returned details.
Questions about this workflow
Does this discover or create a team?
No. It fetches a team by its known ID; the team must already exist and be identified.
When is this useful?
Use it when a webhook identifies a team and the person handling the issue needs its details for a handoff.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Humanitix to Supportbee. A trigger fires from one place; an action lands in another.
Humanitix triggers
Supportbee actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive SupportBee Ticket
Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Assign Ticket to Team
Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
Create Rule
Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
Create Snippet
Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
Create SupportBee Ticket
Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
Create Ticket Reply
Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
Create SupportBee User
Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
Delete Snippet
Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
Connect any two apps with Notis in the middle.
Humanitix and Supportbee, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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